Delivery and collection of goods

The ordered products are packaged to prevent damage during normal handling. Upon receipt, it is the buyer’s responsibility to carefully inspect the shipment. If any damage is observed, the buyer must immediately report it to the delivery person, who is an employee of the company responsible for delivery.

The seller disclaims any responsibility for damages that may occur during the delivery process.

If the buyer does not receive the ordered goods or any notification of delivery within the expected time frame, the buyer has the right to notify the seller and request action to locate the shipment or arrange for a replacement shipment.

In the event that the buyer refuses to receive the ordered goods from the seller, the seller has the right to request compensation from the buyer for all costs associated with delivery.

The seller commits to sending the shipment within five (5) working days upon receiving confirmation of the online transaction. Once the delivery company receives the shipment from the seller, the seller relinquishes responsibility for the subsequent delivery process, as well as any delays or issues that may arise during the handling and delivery of the goods.

Shipping costs

To Croatia: €6
Free shipping: We offer free shipping for orders with a value of €100 or more (applies only to shipments to Croatia).

EU:
For the following countries, the shipping cost is as follows (up to 6 bottles):
Austria: €20
Belgium: €27
Czech Republic: €20
Denmark: €27
Estonia: €27
Bulgaria: €42
Finland: €42
France: €27
Greece: €42
Ireland: €27
Italy: €27
Latvia: €27
Lithuania: €27
Luxembourg: €27
Hungary: €20
Netherlands: €27
Germany: €20
Poland: €27
Portugal: €27
Romania: €42
Slovakia: €20
Slovenia: €12
Spain: €27
Sweden: €27

EXPRESS (to Croatia and up to 25 kg (1 – 10 bottles)): €13.90.

Orders and payments received on weekdays (Monday to Friday) by 3 p.m. at the latest will be delivered on the following weekday (Monday to Friday).

Please note that shipping costs are based on the weight of your order. The maximum weight for a single parcel is 25 kg. If your order exceeds 25 kg, it will be shipped in multiple parcels, and the shipping costs will increase accordingly. For example, an order weighing over 40 kg would be divided into two 20 kg parcels, with corresponding shipping costs.

To ensure a secure delivery, we only work with trusted logistics partners.

Typically, delivery takes 3 to 7 weekdays after payment is received.

Please be aware that MEDITERIAN SPIRIT may change logistics partners without prior notice for organisational reasons. However, customers will only be responsible for the costs associated with their chosen delivery option.

Delivery time

For orders and payments received on weekdays (Monday to Friday) by 3 p.m. at the latest, delivery will be scheduled for the following weekday (Monday to Friday). After payment is received, the delivery process typically takes between 3 to 7 weekdays. However, please note that the actual delivery time and the specific collection date are subject to the schedule of courier services.

Delivery partners

The contractual partners of MEDITERIAN SPIRIT include Croatian Post, Wolt, DPD, GLS, DHL, and UPS.

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